Refund & Cancellation Policy

Effective from 2 November 2026

This policy covers ShulkBook subscription payments made by organisations to [[LEGAL_NAME]].

Money paid to an organisation (fees, rent or maintenance) is not handled by ShulkBook. It goes directly to the organisation's UPI account, so any refund must be requested from that organisation.

Free trial

Every new organisation gets 30 days free. No payment is taken during the trial, so there is nothing to cancel.

Cancellation

Plans are monthly and do not renew automatically; you pay for each month by UPI. To stop, simply do not pay for the next month. Your account then becomes read-only and you keep access to view and export your data. To close the account fully, email [email protected].

Refunds

If you are not happy, ask within 7 days of paying for your first month and we will refund it in full.
If you were charged twice or paid the wrong amount, we refund the extra amount.
If ShulkBook was unavailable for more than 3 days in a row in a paid month because of a fault on our side, we refund that month or extend your plan, as you prefer.
Other monthly payments are not refundable once the month has started.

How refunds are paid

Refunds are sent by UPI to the account the payment came from, within 7 working days of approval. Email [email protected] or call +91 [[PHONE]] with your registered mobile number and the UPI transaction reference.